Privacy policy

Custom Produce Co., Ltd. (hereinafter referred to as "our company") considers the trust of our customers to be of the utmost importance as a business that handles personal information. We will make every effort to protect personal information by keeping the following points in mind at all times.

1. Definition of Personal Information
"Personal information" refers to information relating to a living individual, which can identify a specific person by name, date of birth, or other descriptions contained in such information. It also includes information that can be easily compared with other data to identify a specific individual.

2. Compliance with Laws and Regulations Related to Personal Information
Our company complies with laws, administrative guidelines, and other standards and guidelines related to personal information.

3. Purpose of Use of Personal Information
Our company will not use personal information such as name, address, phone number, email address, etc., for purposes other than those listed below without obtaining prior consent from the customer.
(1) Advertising, publicity, and sales promotion activities (introducing products via email or direct mail, invitations to exhibitions and various events)
(2) Product packaging and shipping operations
(3) Conducting surveys for product development and service improvement
(4) Exercising rights or fulfilling obligations based on contracts or laws
(5) Customer support such as responding to inquiries and after-sales service

4. Provision of Personal Information to Third Parties
Our company will not provide personal information to third parties without the prior consent of the individual, except when required by law or when entrusting handling to a contractor as described in section 10.

5. Acquisition of Personal Information
Our company acquires personal information through appropriate means and not through deception or other wrongful means.

6. Ensuring the Accuracy of Personal Information
We strive to keep personal information accurate and up-to-date within the scope necessary for the intended use.

7. Ensuring the Security of Personal Information
To prevent unauthorized access, falsification, leakage, or loss of personal information, we take necessary and appropriate measures through organizational systems and information communication technology.

8. Development of Organizational Structure
Our company will develop an organizational structure for the protection of personal information. We will also ensure that all employees are fully informed about the proper handling of personal information.

9. Use of SSL
To ensure security when transmitting personal information over the internet, we use SSL (Secure Sockets Layer) technology to prevent interception, interference, or falsification of the data.
SSL is a function that encrypts information to prevent eavesdropping and data tampering, allowing secure data transmission.

10. Supervision of Contractors
When outsourcing the handling of personal information to a third party within the scope of the intended use, our company will select contractors who maintain a sufficient level of information management. We will conclude contracts including clauses on personal information management and exercise necessary and appropriate supervision.

11. Procedure for Requests to Disclose, Correct, or Delete Personal Information
When a customer requests the disclosure, correction, or deletion of their personal information, we will respond upon submission of our prescribed documents and verification of the individual’s identity. For details on how to obtain the required forms, please contact us. For inquiries or consultation regarding the handling of personal information, please also contact us.
(1) Contact Information
Phone: 0800-800-2380
Available from 10:00 to 17:30.
Unavailable from 12:00 to 13:00, on Saturdays, Sundays, public holidays, and our company’s designated holidays.
(2) Disclosure Method
We will provide information in written form.
(3) Identity Verification
When handling requests for disclosure, correction, or deletion of personal information, please submit one of the following documents. We appreciate your understanding.
<When requested by the customer>
One copy of either a driver’s license, passport, or health insurance card
<When requested by a representative>
One copy of either a driver’s license, passport, or health insurance card of both the customer and the representative
Document verifying representative authority
(4) Handling Fee
If we respond to a request for disclosure, correction, or deletion, we may charge a fee to cover the cost of processing.

12. Acquisition and Use of Non-Personally Identifiable Information and Behavioral History
Our website uses programs provided by advertising companies to deliver behavior-targeted advertisements (a method of advertising based on browsing history and user interests on certain websites).
To collect browsing history, cookies are used (these do not contain any information that identifies individuals).
Advertising providers use these cookies to serve ads based on past access information to our website.
Users who wish to disable these ads may access the opt-out pages of the advertising companies to disable cookie use.
Please note that if you change your browser, delete cookies, or switch to a new computer, you will need to reconfigure settings.
Users can also disable the use of cookies by Yahoo!, Google, or third-party networks on their respective opt-out pages (or the Network Advertising Initiative’s opt-out page).
If you do not opt out, cookies from Yahoo!, Google, and other third-party networks may still be used.
You may disable multiple cookies (not all) at once on the Network Advertising Initiative’s opt-out website.

• The URLs for the opt-out pages are as follows:
  Yahoo! opt-out page: http://btoptout.yahoo.co.jp/optout/preferences.html
  Google opt-out page: http://www.google.co.jp/policies/privacy/ads/
  Network Advertising Initiative opt-out page: http://www.networkadvertising.org/choices/#completed

• About Cookies
  A cookie is a mechanism that temporarily writes and stores data such as usage history and input content on your computer when using a website.

• Cookie Settings
  You can choose from settings such as “Allow all cookies,” “Reject all cookies,” or “Notify when receiving cookies.” Settings vary by browser.
  Please refer to your browser's "Help" menu for instructions on how to configure cookie settings.

13. Changes to the Privacy Policy
If our company changes the purpose of use of personal information or any other part of the privacy policy, we will notify users by posting the changes on this website.

Established on February 1, 2011
Custom Produce Co., Ltd.
President: Jo Gosakon